Customer Service Training Program Guidelines
The Seller's Creed
I will not make sales. I will make Customers. I will target the heart of my Customer. Never their wallet. My Customer is the lifeblood of my business. Though I may sell my Customers what they want, I will deliver what they need and make their lives better. Courtesy and Service are cornerstones of my customer service training program and my relationship with my Customer.
I will view complaints as opportunities... opportunities to create lifelong Customers.
The quality of my products and how I treat my Customers will determine the level of My Success. My prosperity will come from 'growing' people. My best advertisement is my product, and, the Customer service behind it.
Making money without making friends is not good business. I will guide my business with the perfect blend of heart and mind.
I will make Integrity my trademark. After all, isn't integrity all I have and all I will be remembered for? I will compete only against myself as the only true measurement is against myself.
It is fine to fail. In fact, it is most often a requirement of success.
My reputation is everything - my ego, nothing. Every pittance I earn unjustly is a debt of fortune I must repay.
No matter the fame or fortune that may follow me, My values, My family and My friends must remain at the very core of my being.
Better I be trusted and respected, than be materially rich.
Better I be a dolphin swimming with sharks, than a shark.
My great suggestion is to print this out and hang it in your office as a daily reminder of the integrity you bring to your business.