Effective Customer Service Program
A Customer Service Mindset, Why Bother?
Do you believe having a service mindset is important? If you've never considered that question before we invite you to do so. A service mindset can be just the thing to propel your company into greatness and to allow it to stand apart from the masses.
To help convince you of this will we'll highlight 3 things a service mindset can bring to your organization- a shared service view, better teamwork and happier employees and customers. It can take an ordinary customer service program and turn it into a true asset for your company.
Let's take a look-
A Shared Service View
By encouraging and growing a service mindset at your company you will help everyone to have a shared service view. When everyone on your team knows where you stand on service as a company great things happen. With a shared service view one that is crafted with the response from every department you will be able to move forward and grow through innovation, creativity and teamwork.
Make sure to post it where everyone can see it including your customers. Update and adapt it as needed to make sure that it is always relevant and forward thinking. When you infuse and encourage a service mindset in those around you a shared service view will come naturally and be the guiding force at your company.
Everyone knows the saying "there is no I in teamwork". I want you to reconsider that and look at it from a service mindset: "What can I do for you?" After-all a team is made up of many "I"'s and what makes a team work, hence "teamwork", is when these I's come together in a shared view and mindset. When that shared view and mindset are in the spirit of service, service to each other and service to everyone who does business with your company, it is powerful. It is moving and it is life changing.
Teamwork driven by a service mindset is like a wave it grows and allows others to get caught up in it and that's what you want. You want that energy and excitement to be the fuel for making great things happen inside of your organization and outside of it. Through team-building exercises and community outreach your new service mindset can't help but encourage teamwork at your company.
Happy Employees and Customers
This really is the result of the previous two and should always be one of the goals of a service mindset company. When people are happy and satisfied where they work and where they spend their money, that ensures them wanting to stay and return. That is how loyalty and trust are nurtured and built.
A service mindset allows you to always be thinking about what you can do for others. By being consistent in gathering feedback and suggestions from your employees and form your customers you will always keep the lines of communication open and the river of new ideas flowing. When people feel valued they can't help but be happy. It's infectious and makes them want to do the same for others.
This way of thinking is empowering. When you as an individual and as a company come together in this mindset, the open doors are limitless. Just try to imagine a world where everyone approached life with a service mindset. That would be truly life changing.
Until than you can only affect your corner of the world by providing the best service possible to each other and to those who do business with you. By becoming service mindset leaders your company will be thought of as advancing and forward thinking and that is reason enough to bother.