Great Customer Service Training
Who Benefits the Most from an Answering Service?
Americans have busy schedules and busy lives. Many times those busy schedules make it impossible for a person to wait. That is why convenience stores and fast food restaurants are so popular in America. There are fast ways to do just about anything, but what happens when someone needs to speak with someone who is busy? If the conversation were going to occur on the phone it is likely that the person would just hang up. For personal phone calls that might be okay, but what if you were a business owner?
Businesses who do not receive important phone calls put themselves at risk for losing profits. This most often occurs when a first time caller is looking to become a new customer. If an individual is calling a particular business to become a client it is likely that they may not call back if their call was not answered. For this reason there are many business owners who use an answering service.
An answering service typically operates at another location that is separate from the business it is working for. Its employees can also receive the companys customer service training. There are many well-known companies who run an answering service, but an answering service can also be started by a person working from home.
You may be wondering how an answering service can pick up your phone calls if they are not at your business. This feature is what is known as call forwarding. When a business owner or employees will not be in the office they will set their calls up so they will be forwarded to the answering service. How the answering service will operate will all depend on the person or company offering the service. Many times an answering service will answer your calls as if they were one of your employees, take a message, and then forward that message on to you.
Just about any business can benefit from an answering service; however, there are some that will benefit more than others. Construction workers and other general contractors need an answering service because their job could depend on it. To stay in business a contractor always needs to have work. Should a potential client call up and not receive an answer is likely that would just move on to the next contractor in the phone book. This could be damaging to success of a contractor.
All medical professionals can benefit from using an answering service. These medical professionals may include a pharmacist, a physiologist, a doctor, or a dentist. An answering service is needed in these professions due to emergencies. A patient's health and wellbeing could literally be on the line if they were not to receive an answer when calling a medical professional.
Contractors and medical professionals are just a few of the many individuals who can benefit from an answering service. Other business professionals that can benefit from using an answering service may include, but are not limited to, attorneys, insurance agents, home health care providers, and government workers. If you are currently employed as one of those individuals you are encouraged to increase your profits and customer satisfaction by using a professional answering service.