Managing Customer Service Class

Class Outline:

Successful customer service is an on going process of meeting and exceeding customer expectations. It requires good interpersonal skills and efficient and effective communication. Our Managing Customer Service class will help to arm participants with both skills, and lessons in dealing with the public. Employees will enhance their ability to manage customer behavior and to develop the skills necessary to be successful.

This high impact, skill awareness and practice customer service class will improve how your staff deals with the general public. 

The description of the different behavioral styles and the assessment provided for each team member in this class was extremely helpful.  

Michael Henry
Forms Production Manager
Houston, Texas  

Customer Service Class

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