Customer Service Skills Training Program

Seminar Outline:

Customers are the life-blood of any business so providing great customer service is critically important. Your customers expect to receive the same quality of customer service as what they perceive they are giving. Keeping your customers satisfied needs to be the goal of everyone in your organization. Our Customer Service Skills programs teach the powerful tools that guarantee that participants gain the insight into their client behavior and learn the effective tools for creating lasting client satisfaction.

To develop, maintain, and expand business, this Customer Service Skills program teaches a complex array of client need driven behavior, which is practiced and critiqued in over 8 digitally recorded exercises. The classroom environment is shaped largely by external forces—competitors seeking a larger piece of the pie, new entrants into the market, product innovations, and increasingly insistent calls for improved quality and reduced prices. These and other factors create heavier demand on participants to exhibit award winning customer service skills and techniques. Successful customer service is a combination of technical expertise, the ability to manage both information and people, and efficient, productive communication.

Program Objectives:

Participants in the Customer Service skills program will learn to:

  • Practice and learn handling difficult objections
  • Shorten the sales cycle for first time callers
  • Gain valuable insights into client concerns
  • Handle incoming call complaints
  • Learn to be proactive rather than reactive
  • Learn to show empathy 
  • Gain agreement from unhappy clients
  • Work as a team when dealing with customer concerns
Class Size: 6-15 (Please note that we can increase the class size for private seminars)
Length: 1 day
Time: 8:30 AM - 5:00 PM

On-Site Customer Service Training: can be tailored to the needs of client organization and delivered on-site at time and location of client choice.

For more information and pricing, please complete this form to connect with our team!
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Customer Service Skills Programs, Courses and Classes