Customer Service Programs and Consulting Services

To maximize your customer service teams effectiveness we suggest our custom, private customer service programs offered in house at the location of your choice, usually in groups of 6 or more.

Contact us for a free consultation on how we can best service your training needs.

Customizable Private Customer Service Programs and Consulting:

The following are available in a private, in-house format only: 

Customer Service Training Program - Essentials
Everyone in your organization touches customers. Recent research studies have shown that 65% of those customers you lose don't return because of bad or poor customer service. At the Customer Service Training Center we provide a comprehensive, complete training system which gives everyone in your organization the understanding, skills, and attitude to gain and retain both internal and external customers. The Customer Service Training Center is focused on improving and mastering the art of customer retention through the development of world class customer service. The training workshops, seminars, and hands on training exercises help provide your customer service team with both the basic skills and advanced skills necessary in today's highly competitive environment..

Customer Relations & Customer Service Training Managers
Your Managers and supervisor's ability to create, control, manage and direct their subordinates will depend on the skill sets, initiative, and desire they have to create a positive customer driven workplace. Our Customer Service Skills For Managers training workshop will provide all the necessary and essential behavioral and process skill building to achieve this goal. Through the implementation of our quality Customer Service Training Systems your customer management personnel will learn to give high quality, motivational feedback to help your organization gain and retain the quality of customer care you are trying to achieve.

Telephone Customer Service Training Program - Excellence
75% of the message your customers receive on the telephone is derived from the tone of voice of your customer service representative and 25% of the message comes through the words they speak. Our Telephone Customer Service program helps your staff to learn and use their tone, pace and pitch of their voice in conjunction with the "best word choice" to meet the needs of your customers. Your staff will learn and apply the skills necessary to master the art of telephone driven customer service. They will learn and practice the proper essentials for putting callers on hold, transferring calls, and taking messages.

Customer Service Training Program - Behavior Skills
Customer Service Behavior Skills Training uses the four point Behavior Dimension system by Carl Yong. This widely used model helps your staff to be able to learn their own behavioral style and adapt and meet the needs of their customers. This training systems behavior seminar uses on line pre-work, individual classroom exercises, small group practice activities, audio and digitally recorded practice sessions. Your customer service staff will quickly gain the professionalism and skills to handle the most difficult customer service situation. They will learn how to handle conflict, negotiate, deal effectively with anger, problem solve and effectively handle customer's questions.

Customer Service Training Programs - Mini Training Modules
Short, stand-alone training modules (approximately sixty minutes in length). Each training module will focuses on a single concept and teach a specific customer service training skill that is critical in today's competitive business environment. Each training module is available for licensing after a train the trainer session is completed. All administration material including skill guide cards, role plays, participant manual, and video tape film is included.

Specialty Customer Service Training Seminars include:

Customer Service Training For Hospital Employees
Medical Center Customer Service Training Seminar
Customer Service Skills Training For Nurses
Executive Customer Service Training (Sales)
Effective Customer Service Training (Four Hour Seminar)
Customer Service Awareness (One Hour Seminar)
Customer Service Training For Supervisors (Four Hour Seminar)
Customer Service Administrative Assistants (Four Hour Seminar)
Customer Service Training For Problem Customers Seminar
Customer Service Training for Internal Auditors
Customer Service Training - for Technical Users (Full Day)
Customer Service Training for Sales Managers Seminar
Customer Service Effectiveness Non Supervisory Personnel
Executive Customer Service Management Training Seminar
Customer Service Skills Planning for Technical Sales Representatives
Customer Service Management Activity Analysis
Customer Service Program Development Training Seminar
Customer Service Techniques for Sales Trainers
Business Customer Service Management Skills Training
Customer Service In The Workplace
Customer Service Technique For IT Technicians
Customer Service Training For Front Line Staffers
Customer Service Training For Lawyers Offices
Customer Service Training For Wal-Mart Greeters
Customer Service Training For Retail Businesses
Customer Service Training For Lowe's

Contact us for a free, no-obligation consultation on how we can best service your customer service training needs.

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Customer Service Skills Programs, Courses and Classes