Customer Service Training in Massachusetts
The Customer Service Training Center offers a variety of Skill Development Seminars that will increase your staff's effectiveness in properly dealing with your customers. Our customer service training seminars, workshops and courses are available throughout both the US and Canada.
To develop, maintain, and expand business, companies must satisfy a complex array of client needs. It can be difficult for many companies to adequately respond to these needs in an environment shaped largely by uncontrollable external forces. These forces include existing competitors seeking a larger "piece of the pie," new entrants into markets, product innovations, and increasingly insistent calls for improved quality and reduced prices. These, as well as and other factors, create new and more sophisticated demands on your internal support groups.
Successful customer service is no longer a matter of mere technical proficiency. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our Managing Customer Relations/Relationship Building Seminars arms the participants with such skills, and gives all employees powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.In our Customer Relations/Customer Service seminars participants will:
- Gain valuable insights into client concerns as we embark on the new millennium, with an emphasis on service and quality
- Understand how to handle inquiries and/or complaints in ways that create improved, lasting relationships with clients
- Learn to promote positive "chemistry" between their company and client by recognizing and responding to the needs of each individual, depending behavioral styles
- Learn how-even in the face of doubt, misunderstandings, and objections-to respond appropriately to the emotions of clients or co-workers; then develop facts, and recommend value-building solutions
- Acquire techniques for seeing issues from clients' perspectives, creating value-adding options for clients, and making sure clients recognize the added value they are getting
- Learn how to gain agreement from clients and reinforce mutually satisfying long-term relationships
- Develop understanding of how to transform their organizational units from groups into teams
Customer Service Training Programs, Seminars & Workshops are available in the US and Canada:
Alabama Alaska Alberta Arizona Arkansas British Columbia California Colorado Connecticut Washington, DC Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Ontario Oregon Pennsylvania Quebec Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming