Customer Service Training in Virginia
The Customer Service Training Center offers a variety of Skill Development Seminars that will increase your staff's effectiveness in properly dealing with your customers. Our customer service training seminars, workshops and courses are available throughout both the US and Canada.
To develop, maintain, and expand business, companies must satisfy a complex array of client needs. It can be difficult for many companies to adequately respond to these needs in an environment shaped largely by uncontrollable external forces. These forces include existing competitors seeking a larger "piece of the pie," new entrants into markets, product innovations, and increasingly insistent calls for improved quality and reduced prices. These, as well as and other factors, create new and more sophisticated demands on your internal support groups.
In our Customer Relations/Customer Service seminars participants will:- Gain valuable insights into client concerns as we embark on the new millennium, with an emphasis on service and quality
- Understand how to handle inquiries and/or complaints in ways that create improved, lasting relationships with clients
- Learn to promote positive "chemistry" between their company and client by recognizing and responding to the needs of each individual, depending behavioral styles
- Learn how-even in the face of doubt, misunderstandings, and objections-to respond appropriately to the emotions of clients or co-workers; then develop facts, and recommend value-building solutions
- Acquire techniques for seeing issues from clients' perspectives, creating value-adding options for clients, and making sure clients recognize the added value they are getting
- Learn how to gain agreement from clients and reinforce mutually satisfying long-term relationships
- Develop understanding of how to transform their organizational units from groups into teams
Customized Customer Service Seminars and Courses include:
Customer Service Skills Training
Customer Service Training - For Nurses
Customer Service Training For Hospital Employees
Medical Center Customer Service Training Seminar
Executive Customer Service Training -(Sales)
Effective Customer Service Training (Four Hour Seminar)
Customer Service Awareness (One Hour Seminar)
Customer Service Training For Supervisors (Four Hour Seminar)
Customer Service Administrative Assistants ( Four Hour Seminar)
Customer Service Training For Problem Customers Seminar
Customer Service Training for Internal Auditors
Customer Service Training - for Technical Users (Full Day)
Customer Service Training for Sales Managers Seminar
Customer Service Effectiveness Non Supervisory Personnel
Customer Service Skills Training For Nurses
Executive Customer Service Management Training Seminar
Customer Service Skills Planning for Technical Sales Representatives
Customer Service Management Activity Analysis
Customer Service Program Development Training Seminar
Customer Service Techniques for Sales Trainers
Business Customer Service Management Skills Training
Customer Service In The Work Place
Customer Service Technique For IT Technicians
Customer Service Training For Front Line Staffers
Customer Service Training For Lawyers Offices
Customer Service Training For Wal-Mart Greeters
Customer Service Training For Retail Businesses
Customer Service Training For Lowe's
Seminars & Workshops: are scheduled for both groups at your offices or through our open enrollment seminars: We also offer customer service training seminars to the general public.
"I really enjoyed learning about the different behaviors that can be exhibited. I felt the course content was right on target. Their team were fantastic; they were very informative and knowledgeable, and I would recommend them to anyone."
Stefanie Siemon
General Dynamics
Administrative Assistant
Stafford, Virginia
Customer Service Training Programs, Seminars & Workshops are available in the US and Canada:
Alabama Alaska Alberta Arizona Arkansas British Columbia California Colorado Connecticut Washington, DC Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Ontario Oregon Pennsylvania Quebec Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming
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