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On-Site & Ongoing Training
For Service that Stands Out -
Public or Private
Virtual Training
Training At Your Desk!
Top Rated CUSTOMER SERVICE TRAINING
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Learn by Doing
In our customer service training, participants learn by doing: a vast majority of the time is spent on hands-on activities, including role plays tailored to your business. Exercises are practical, realistic, fun and are skill based.
Our results-driven training solutions are available in multiple ways designed around today's various learning styles.
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What You Will Learn
- Recognize and respond to customer needs
- Strengthen relationships by resolving - or avoiding - conflict
- Build chemistry by understanding different behavioral styles
- Recommend solutions to increase the size of the pie
- Reinforce long-term, win-win relationships
CUSTOMER SERVICE TRAINING PROGRAMS
Private Training
Private Training
Private Training
Virtual Public Training
Virtual Private Training
Assessment
Customer Service Training Feedback:
“It was a very informative day. The interactive role playing reinforced the information provided and the tools provided will be helpful to enhance our communications”
Linda Pierce, Onboarding Service Manager, Onyx Data Solutions
“The customer service class was great. It goes deeper than do's and dont's of customer service and into our behavior with our customers. It's a great class.”
Mary Mitchell, Accountant, Federal Government
“The instructor was engaging, friendly, and intelligent about how he presented info and worked with our diverse staff”
Greg DeZell, Clinic Manager, SOAR
“The instructor was able to create a comfortable environment that organically developed specific ideas to better our skills and communication with customers.”
