Customer Service Training Assessment

This 16 question assessment tool surveys participants’ knowledge of effective customer service skills.

Survey responses will be used to compile a report for management’s use that will highlight strengths and gaps in the organization’s customer service culture. The data can be used to plan training and coaching that targets areas for improvement, resulting in better customer service, more satisfied customers, and bottom-line gains.

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Keep customers on your side by avoiding the Customer Service Sins.
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