Managers and supervisor's ability to create, control, manage and direct their subordinates will depend on the skill sets, initiative, and desire they have to create a positive customer driven workplace.
You will find that the tools and skills we offer in this seminar will help you and your customer service team to make the most of your interpersonal interactions. You will be able to isolate performance issues, discuss problems, help your customer service representatives seek your guidance and help them to overcome their customer service related challenges and take advantage of the opportunities that lie ahead. You will also be able to reduce the potential for misunderstanding and miscommunication. You will set realistic customer service goals and will learn the skills to coach and increase overall performance. Ultimately, you will be able to increase your level of job satisfaction and reach goals by working smoothly with your customer service team while defining roles, objectives, responsibilities, assignments, and increase the quality of each client contact.
Experience this course as a two day workshop on site at the location of your choice or try our online virtual customer service training.
Keep customers on your side by avoiding
the Customer Service Sins.