The Customer Service Training Center offers a variety of Skill Development Seminars that will increase your staff's effectiveness in properly dealing with your customers. Our customer service training seminars, workshops and courses are available throughout both the US and Canada.

To develop, maintain, and expand business, companies must satisfy a complex array of client needs. It can be difficult for many companies to adequately respond to these needs in an environment shaped largely by uncontrollable external forces. These forces include existing competitors seeking a larger "piece of the pie," new entrants into markets, product innovations, and increasingly insistent calls for improved quality and reduced prices. These, as well as and other factors, create new and more sophisticated demands on your internal support groups.

Successful customer service is no longer a matter of mere technical proficiency. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our Managing Customer Relations/Relationship Building Seminars arms the participants with such skills, and gives all employees powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.

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Seminar: "Exceptional Customer Service"

“My favorite part of the program was seeing how you can categorize a person by their behavioral styles. The interaction with Baker Communications was great, and I would not think twice about attending again.”

Exceptional Customer Service
Claudia Castellanos
Saro Trading Company
Customer Service Representative
Burbank, California

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“The portion of the program that I enjoyed the most was the role playing and the great interaction with our instructor. He was great, full of energy, and very informative.”

Exceptional Customer Service
Angie Avina
Saro Trading Company
Customer Service Representative
Burbank, California

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“I learned how to resolve heated customer issues and understand how to read customers. Steve is a great instructor.”

James Renger, Partner
Ellie Shoes
Orange, California 92867

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“The event that appealed to me the most was to learn plus improve my customer service skills. The role play was great.”

Ellen Renger
President
Ellie Shoes
Orange, California 92867

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“I liked the opening discussion of customer profile and tape audio visual. The hands on examples were great. First experience, was good, would like to develop more programs.”

Mark S.
Vernon, California 90058

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“I liked the role playing exercises and the how Steve us examples of how to talk to customers. Everything was great.”

Brandie Maldonado, Customer Service
A4 Moshay
Vernon, California 90058

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“I like the whole program. I learned something new and better to improve my customer service skills. Steve was very good instructor, I thank him for his time but I wish I could have stayed longer.”

Rafael Olivia
Customer Service
6199 Malburg Way
Vernon, California 90058

Customer Service Training Seminars & Workshops: are scheduled at your offices or through our open enrollment seminars: We also offer customer service training seminars to the general public.  

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Customer Service Training Programs, Seminars & Workshops are available in the  US and Canada:
Alabama   Alaska   Alberta   Arizona   Arkansas   British Columbia   California   Colorado   Connecticut   Washington, DC   Delaware   Florida   Georgia   Hawaii   Idaho   Illinois   Indiana   Iowa   Kansas   Kentucky   Louisiana   Maine   Maryland   Massachusetts   Michigan   Minnesota   Mississippi   Missouri   Montana   Nebraska   Nevada   New Hampshire   New Jersey   New Mexico   New York   North Carolina   North Dakota   Ohio   Oklahoma   Ontario   Oregon   Pennsylvania   Quebec   Rhode Island   South Carolina   South Dakota   Tennessee   Texas   Utah   Vermont   Virginia   Washington   West Virginia   Wisconsin   Wyoming