This 4-part virtual course will help you unlock insights into customer needs, empowering you to bring your Customer Service skills to life. By understanding different behavioral styles, you will learn to build genuine chemistry and see your role through the customer's perspective. This unique approach will open the door to providing a deeper level of value for your customer as you strengthen and reinforce a mutually beneficial long-term relationship. And, really, this is what it's all about: relationship. Each virtual course consists of four 1.5 hour classes held on the four dates shown (at 1-2:30 CST) online, accessible via an internet enabled device.