Exceptional Customer Service Training ProgramProgram Outline:
Our managing customer service training classes and programs are skill based and practice driven. The classes will increase your staff's effectiveness in properly dealing with your customers. Our goal is to help you develop, maintain, and expand your business by maintaining your present client base while satisfying the needs of new customers you interact with.
It may be difficult for you to adequately respond to your customers needs in a value added manner. Our one day "Exceptional Customer Service" training program will put the Customer back in your customer service effort.
Successful service is no longer a matter of mere technical proficiency. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our class will teach your customer service staff by giving them powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.
Customer Service Training Program
- Managing Customer Expectations
- Outcomes and Processes - What Makes for a Great Restaurant?
There are also a range of processes ranging from dissatisfied, through satisfied and up to delighted. Both aspects should be covered in any customer service training program.