To maximize your customer service teams effectiveness we suggest our custom, private customer service programs offered in house at the location of your choice, usually in groups of 6 or more.
Contact us for a free consultation on how we can best service your training needs.
The following are available in a private, in-house format only:
Customer Service Training Program - Essentials
Everyone in your organization touches customers. Recent research studies have shown that 65% of those customers you lose don't return because of bad or poor customer service. At the Customer Service Training Center we provide a comprehensive, complete training system which gives everyone in your organization the understanding, skills, and attitude to gain and retain both internal and external customers. The Customer Service Training Center is focused on improving and mastering the art of customer retention through the development of world class customer service. The training workshops, seminars, and hands on training exercises help provide your customer service team with both the basic skills and advanced skills necessary in today's highly competitive environment..
Customer Relations & Customer Service Training Managers
Your Managers and supervisor's ability to create, control, manage and direct their subordinates will depend on the skill sets, initiative, and desire they have to create a positive customer driven workplace. Our Customer Service Skills For Managers training workshop will provide all the necessary and essential behavioral and process skill building to achieve this goal. Through the implementation of our quality Customer Service Training Systems your customer management personnel will learn to give high quality, motivational feedback to help your organization gain and retain the quality of customer care you are trying to achieve.
Contact us for a free, no-obligation consultation on how we can best service your customer service training needs.
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Keep customers on your side by avoiding
the Customer Service Sins.