Customer Service Training in Maryland
The Customer Service Training Center offers a variety of Skill Development Seminars that will increase your staff's effectiveness in properly dealing with your customers. Our customer service training seminars, workshops and courses are available throughout both the US and Canada.
To develop, maintain, and expand business, companies must satisfy a complex array of client needs. It can be difficult for many companies to adequately respond to these needs in an environment shaped largely by uncontrollable external forces. These forces include existing competitors seeking a larger "piece of the pie," new entrants into markets, product innovations, and increasingly insistent calls for improved quality and reduced prices. These, as well as and other factors, create new and more sophisticated demands on your internal support groups.
Successful customer service is no longer a matter of mere technical proficiency. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our Managing Customer Relations/Relationship Building Seminars arms the participants with such skills, and gives all employees powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.
Customized Customer Service Seminars and Courses include:
Customer Service Skills Training
Customer Service Training - For Nurses
Customer Service Training For Hospital Employees
Medical Center Customer Service Training Seminar
Executive Customer Service Training -(Sales)
Effective Customer Service Training (Four Hour Seminar)
Customer Service Awareness (One Hour Seminar)
Customer Service Training For Supervisors (Four Hour Seminar)
Customer Service Administrative Assistants ( Four Hour Seminar)
Customer Service Training For Problem Customers Seminar
Customer Service Training for Internal Auditors
Customer Service Training - for Technical Users (Full Day)
Customer Service Training for Sales Managers Seminar
Customer Service Effectiveness Non Supervisory Personnel
Customer Service Skills Training For Nurses
Executive Customer Service Management Training Seminar
Customer Service Skills Planning for Technical Sales Representatives
Customer Service Management Activity Analysis
Customer Service Program Development Training Seminar
Customer Service Techniques for Sales Trainers
Business Customer Service Management Skills Training
Customer Service In The Work Place
Customer Service Technique For IT Technicians
Customer Service Training For Front Line Staffers
Customer Service Training For Lawyers Offices
Customer Service Training For Wal-Mart Greeters
Customer Service Training For Retail Businesses
Customer Service Training For Lowe's
Seminars & Workshops: are scheduled for both groups at your offices or through our open enrollment seminars: We also offer customer service training seminars to the general public.
"I really enjoyed the customer service class it was fun and I learned a lot"
"The portions of the program that I enjoyed the most were the role playing exercises, in addition to the interaction within the class. The company did an excellent job with this presentation. Our instructor was very articulate and absolutely wonderful."
"I have worked in customer service for the past 31 years and this course was an eye opener. Wish everyone could take this before starting work in customer service"
Monika Barilla, Tiger Dispatcher/CSR
Customer Service Training Programs, Seminars & Workshops are available in the US and Canada:
Alabama Alaska Alberta Arizona Arkansas British Columbia California Colorado Connecticut Washington, DC Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Ontario Oregon Pennsylvania Quebec Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming